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咨询 Nova 100 产品、安装、滤芯、水质、配送、退货或售后边界。

Test notice / 测试说明

This assistant uses confirmed Nova 100 knowledge and AI fallback for general safe questions. It cannot check orders, approve refunds, make medical guarantees, or replace the support team.

本入口用于 Nova 100 客服测试；不查询订单、不审批退款、不提供医疗保证，也不替代人工客服。

产品 Product 安装 Setup 滤芯 Filters 水质 Water 配送 Delivery 退货 Returns

Your question / 你的问题

AI assist / AI 辅助 extra rewrite + answer；普通兜底已自动开启

AI locked / 已上锁

Feedback / 反馈

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Answer

基于当前 Nova 100 测试知识库与 AI 安全兜底生成。

Answer / 回答

Ask a question to start. / 请输入问题开始测试。

Contact support / 联系人工客服 For order status, refunds, warranty cases, address changes, or unanswered questions. 订单、退款、保修个案、地址修改或未覆盖问题，请联系人工客服。

info@otherwater.co.uk

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Regression Results

Priority 25 cases from OW04_AI客服测试集.

Not run in this browser session.

ID	Group	Expected	Matched	Status
Run regression to populate.